The "Online Game Minor Parental Supervision Project" is a project initiated by the 98 Game Platform according to national regulations, guided by the Ministry of Culture of the People's Republic of China, aimed at strengthening parental supervision of minors' participation in online games, guiding minors to participate in online games in a healthy and green manner, and harmonizing family relationships as a social public welfare action. It provides a practical method, a channel for parents to implement monitoring, making it possible for parents to correct some minor children's game addiction behavior. This social public welfare action fully reflects the high sense of social responsibility of China's online game industry, attention to the legitimate rights and interests of minor players, and the desire to create a harmonious society through practical actions.
《Tips for Minors' Healthy Participation in Online Games》
With the popularization of the Internet among teenagers, minors' contact with online games has become a common phenomenon. To protect minors' healthy participation in games, while the government further strengthens industry management, parents should also strengthen supervision and guidance. Therefore, we provide the following suggestions for minors' participation in online games:
1. Actively control gaming time. Games are just adjustments to study and life. Actively participate in various offline activities and let parents understand your behavior and experience in online games.
2. Do not participate in game settings that may consume a lot of time. Do not play large role-playing games or games with PK settings. Students should not play games for more than 2 hours per week and spend no more than 10 yuan per month on games.
3. Do not use games as spiritual sustenance. Especially when encountering pressure and setbacks in real life, communicate more with family and friends, and do not rely solely on games to relieve pressure.
4. Develop a positive and healthy gaming mentality. Overcome psychology of comparison, showing off, hatred, and revenge, and avoid forming bad online behavioral habits such as bullying the weak and robbing others.
5. Pay attention to protecting personal information. Including personal family and friend identity information, home, school, and work addresses, phone numbers, etc., to prevent online traps and cybercrime.
Parental Supervision Application Process
The parental supervision system fully considers parents' actual needs. When parents find that their children are too addicted to games, parents can provide legal guardian qualification certificates, game name accounts, and parents' wishes for restriction intensity. Several restriction measures can be taken on accounts in a state of children's game addiction to solve the bad phenomenon of minors being addicted to online games, such as limiting the time interval and length of children's daily gaming, or limiting gaming to weekends only, or completely prohibiting it.
Application Details
Application Conditions:
1. The applicant must be the legal guardian of the supervised minor;
2. The applicant's ward must be under 18 years old;
3. The applicant must be a mainland citizen, excluding Hong Kong, Macao, and Taiwan residents.
Required Application Materials:
1. Guardian information form (including a copy of the guardian's identity certificate);
2. Ward information form (including game-related information and a copy of the ward's identity certificate);
3. Fill out the online game minor parental supervision application, guarantee, and authorization forms with handwritten signatures (need to download, fill out, print, and sign);
4. Proof documents of the guardianship relationship between the applicant and the ward (household registration book or certificates issued by relevant authorities).
Application Methods:
1. Phone Service: Guardians can consult through the dedicated phone line, 7*24 hours, year-round, hotline: 4000915291.
2. Fax Service: Guardians can send relevant information through fax for application, fax is accepted 24 hours, fax number: 0571-89703510
3. Mail Service: Guardians can submit relevant information by mail, mailing address: 17th Floor, Huaxing Century Building, 317 Wantang Road, Xihu District, Hangzhou, Hangzhou Xiaohuan Network Technology Co., Ltd.
Other Requirements:
1. Applicants should submit relatively complete application materials and supplement missing information in a timely manner; they may ask people familiar with computers, the Internet, and games to assist in providing detailed information;
2. Applicants should ensure that the submitted information is true and valid; for providing false information or forged documents, our company reserves the right to pursue further legal responsibility.
Supervision Methods
Account Suspension
Suspend the ward's account according to the guardian's wishes until the ward reaches 18 years old and submits an application.
Parental Supervision Progress Inquiry
If you have already applied for parental supervision services, you can inquire through our customer service to understand the latest processing progress of your submitted service application, such as: whether the fax was received, whether subsequent information needs to be submitted, whether the account has been processed, etc. During the service period, if you have questions about the information to be submitted or the processing results, or any other questions, you can contact us at any time. We will have a dedicated customer service supervisor provide consultation and answer services, or cooperate and guide you to solve problems.